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It’s Time For ASTE 2021

  It’s almost here! Time for old friends to reunite and catch up. Time to make new friends, get some awesome training, and enjoy each other’s fellowship. Once again we converge at the Embassy Suites in Cary, North Carolina for 2 days of gaining knowledge and connections. This year promises to be the biggest event […]

Shop Culture

  What is a company culture? It’s a set of shared values, behaviors, beliefs, attitudes and practices that identify or characterize an organization. In reality we all have a company culture whether we know it or not. The vibe inside the business is the byproduct of your culture. It’s the way you do business and […]

Marketing to your existing customer base

Any shop’s best source of income obviously is their existing customer base. But when we think about advertising, most will default to new customer acquisition. The reality is, it’s no secret that most of our income comes from our existing customer base. So it’s vitally important to maintain and keep in contact with those customers […]

Shop Websites, SEO and Advertising

By: Stan Creech, IGO President and Owner of Creech Import Repair No matter what business you’re in, change is constant. And advertising has certainly seen change over the years. Long gone are the days of Yellowpages, billboard and radio advertising. It’s no secret that the internet has changed the way we advertise and do business. […]

Auto Repair Shop Insurance. Are you covered?

By: Stan Creech Insurance isn’t something we shop owners think about very often. But at least once a year it’s extremely important to sit down with your agent and thoroughly review the policy. Policy conditions and coverage can change over time from the provider, as well as changes in the  shop’s needs and liabilities.  I […]

NASTF to Launch Assisted Immobilizer Reprogramming Service

  During the week of April 5, the National Automotive Service Task Force (NASTF) will be launching the new Assisted Immobilizer Reprogramming (AIR) service. Every so often, a repair facility may need to replace or reprogram a module that involves the vehicle’s security systems. Until now the only way to do that was with a […]

Auto Renew Contracts/Lease Agreements

  Have you ever fallen victim to an auto renew contract? Or signed a lease agreement or loan with all interest paid up front that you regretted later? It happened to me and like most things, I’ve learned the hard way! Auto renew contracts are just bad and in my opinion unethical business practices. So […]

Consumer Want Better Performance from Advanced Driver Assistance Systems

AAA research shows drivers say improving vehicle safety systems takes priority over developing self-driving cars. Automakers may already hold the key to improving public acceptance of self-driving cars: fine-tuning existing vehicle technology. AAA’s annual automated vehicle survey finds that only 22% of people feel manufacturers should focus on developing self-driving vehicles. The majority of drivers […]

Higher Percentage of Collision Repair Facilities Reported Sales Up in January Compared to Last Year

While more repairers report higher sales, the average increase was lower. More collision repair operators believe pandemic impact on sales getting worse than better. A larger percentage of collision repair facility operators responding to the most recent Collision Repair Business Conditions survey covering January reported that sales were up, but the amount of increase was […]