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Managing Your Online Reputation

By: Stan Creech, IGO President What does your online reputation look like? Is it important? Do you respond to reviews your customers leave you? What’s the best way to respond to negative reviews? Is it ok to ask a customer to leave you a review? How can I get more google reviews? Well hang on […]

Apprentices for Hire

  We have had more interest in the apprentice program than ever before! Let’s not let COVID get in the way, sign up to be a host today! For most shops, students under 18 are covered by the high school automotive program’s workers comp. If you have any questions, reach out to us or your […]

Stepping Out of Your Comfort Zone

By: Stan Creech Step out of your comfort one and try something new in your shop today. The adage “Keep doing the same thing, expect different results” is very true in every shop. It’s so easy to sit back on cruise control and let business take care of itself. In some shops, it may work […]

You can now use Yelp to report businesses that aren’t enforcing social distancing and mask use

Businesses that do not enforce social distancing or require their employees to wear masks can now be reported in a new Yelp update that launched Tuesday. People will be able to report on the app whether social-distancing measures have been implemented and if staff are wearing masks through answering survey questions on the business’ page […]

CDC Advice for Employees Potentially Exposed to COVID-19

CDC advises that critical infrastructure workers may be permitted to continue work following potential exposure to COVID-19, provided they remain asymptomatic and additional precautions are implemented to protect them and the community. A potential exposure means being a household contact or having close contact within 6 feet of an individual with confirmed or suspected COVID-19. […]

Massachusetts Voters Pass a Right to Repair Measure, Giving Them Unprecedented Access to Their Car Data

Image Credits: Jackie Niam / Getty Images A ballot measure passed by 75% of voters in Massachusetts has resolved a thorny question that could have widespread implications for the automotive industry: once a person buys a vehicle, they own all of its data. The measure, listed on the ballot as Question 1, amends and broadens a law that […]

Planning Ahead for 2021

By: Stan Creech, IGO President and Owner of Creech Import Repair Covid-19 What a roller coaster year 2020 has been and a game changer to say the least. The first quarter was business as usual, and then came late March and Covid-19. Compared to the events of 9/11, Covid seems to have affected our lives […]

Lift Institute Lift Safety Certification Now Offered to IGONC Members

IGONC is proud to add an annual lift certification program to assist our members in making sure they are keeping their shop safe and employees up to date on their lift safety procedures. For $25 per employee annually, your staff can go through an online certification program and earn a certificate from the Lift Safety […]

GEICO Reports Collision Claims Severity Up 7-9% in First Nine Months of 2020

  Frequency remained down 24-26% so far this year compared to 2019. On November 7, Berkshire Hathaway Inc. reported its third quarter earnings, including details about its GEICO subsidiary, the second largest auto insurer in the U.S. According to the company’s quarterly report, GEICO generated a pre-tax underwriting earnings of $276 million. The company reported […]

Collision Claims Declined Over 35% in Second Quarter Compared to 2019

Coronavirus lockdowns in the U.S. dramatically impacted quarterly claims and losses in the first half of 2020. Earned car years, however, continued to grow. The latest available Fast Track Monitoring system data from the Independent Statistical Service Inc. (ISS) quantifies the historic impact of coronavirus lockdowns on private passenger collision claims and losses during the […]