Progressive announced that in the coming months, it will change the way it uses its Service Center facilities to service the collision repair needs of its customers. The company’s 68 Service Centers will stop being a drop-off/pick-up point for customer vehicles. All Service Center employees will be offered claims jobs, and most Service Centers will remain regional claims offices. This will enable Progressive to continue maintaining a local presence in the communities where it does business.
Current collision repair shops that support their local Service Centers will be invited to transition to the Progressive network of nearly 3,000 approved repair facilities.
According to the company, the decision to evolve the Service Centers is in response to shifting customer preferences and fast-paced environmental changes.
“I’m proud of our Service Center history and the millions of customers we served through that process. We’ve evolved our Service Center model over the years to make sure we’re doing the best job we can to meet our customers’ needs, and that evolution continues with this most recent change,” said Mike Sieger, Progressive Claims President. “We’ll have an even broader network of shops in more locations for customers to choose from, and we’ll continue to provide high-quality customer service and claims handling experiences.”
Progressive’s limited lifetime guarantee, offered on all covered repairs completed through Network shops, will continue to apply.